Dollar General Return Policy | A Comprehensive Guide of 2023

After purchasing a product from Dollar General, suddenly, you feel it won’t fit your needs, or you are dissatisfied with the product, or the item is faulty upon receipt.

Whatever the case, don’t think that your total money is wasted by buying the item. Dollar General return policy is here to save you from such a problem.

Dollar General allows you to return your unwanted merchandise within 30 days of the purchase date. 30 days are the online return window. Some customers report that purchasing a product from the store comes with a 90 days return advantage.

In this comprehensive guide, we’ve covered everything that you need to know. So, continue reading to learn about Dollar General’s return policy aspects.

Dollar General Return Policy Overview

After purchasing an item, if you aren’t satisfied with it, you can return it to Dollar General within 30 days of delivery. You have 30 days to return items to Dollar General for your online purchases.

After returning the item, you will receive a full refund of your product’s purchase price minus the handling, shipping and other charges.

Note: When it comes to the item return window, there can create some misunderstanding due to inconsistent information. After purchasing products in-store, some customers get 90 days to return the product.

Can You Return Damaged Or Defective Items In Dollar General?

Yes! Absolutely you can return the faulty or damaged item in Dollar General. If the product is damaged upon receipt, within 30 days of delivery, contact the Dollar General Customer Support Representative for return.

Call 877 – 463 – 1553 to communicate with the representative for defective item return purposes.

• From the original confirmation email, supply the item number and order number, your phone number and your email address.
• If the product carton is extensively damaged upon delivery, immediately call 877 – 463 – 1553 to contact the company’s customer service representative. During calling, have your order number to tell them.

Note: Dollar General will assist you in returning the damaged item by putting in every reasonable effort. But you must pay all return shipping charges if you won’t contact its customer support team.

How To Initiate A Return In Dollar General?

To initiate an online or in-store item return, do the following:

i. In-Store Product Return

If you purchase a product in person from the Dollar General store, you must return it to their outlet. Contact a store employee and tell them that you want to return the item. They will assist you in the product return process and refund at the register.

ii. Online Product Return

If you purchase a product online, then to return it first, you have to contact Dollar General’s customer service.

After contacting the customer care team, they will provide you with the unique Returns Authorization number and return instructions. Following the return instructions, you must do the following:

• First off, in the item’s original packaging, pack it securely. Include the item’s all parts, paperwork and accessories.
• You must return the item in its original condition to ensure credit.
• With the item, include your billing name, order number and address
• From the package’s outside, remove all the extra labels, and after that, send your return shipment
• After issuing the RA#, the item return address will be provided.

What Are Dollar General Item Return Rules & Restrictions?

• You must include the original packing slip’s bottom portion or return form with the returned item. Also, for your records, save copies of these documents.
• Gift-wrap cost, handling and shipping charges, and other costs are non-refundable.
• Dollar General can’t accept COD deliveries. So all shipping charges for item returns must be prepaid.
• The recommendation is to use the Insured Parcel Post or Insured for returning an item.
• For your product return package, you will get a Return Tracking Number. Keep it secure to monitor your delivery status.

Some more rules are:

• The gift returns credit will be issued to the item’s real purchaser
• If the return is due to a shipping error or manufacturing defect, then you will receive the return shipping cost refund.
• If you order an item on www.dollargeneral.com, you can’t return it to a retail store.

Can You Return Items To Dollar General Store That You Purchased Online?

No! Unfortunately, if you purchase an item online, you can’t return it to the Dollar General Retail store. And similarly, items bought from the physical store can’t be returned to the company’s online store.

Can You Return Used Items In Dollar General?

Yes! You can return an item after using it. But there are certain terms. The item must be in good working condition. After using any product continuously, washing or altering it, you can’t return it.

Sometimes after using it for the 1st time, you can feel that it’s not the product you are asking for. In this case, you can make the item’s return provided that it is in good working condition. It’s mandatory that the item must be in its original packaging, with all accessories, parts and paperwork intact.

Dollar General will reject your refund request, provided the product isn’t in its original packaging or if it is damaged.

Can You Exchange An Item In Dollar General Instead Of Returning It?

Yes! Instead of returning an item, you can exchange it also with another item. Dollar General will allow you to exchange the item for something equal to value.

Or, for store credit, it can let you get a gift card. Whether you return or exchange an item requires an authorization number.

Can You Return Gifts In Dollar General?

If you buy a gift for someone from Dollar General, you can return it for any reason. And the good news is that even if you don’t buy a gift, you can still return it. But in this case, the company will refund the store credit to the original buyer’s account instead of a full refund.

What Items You Can’t Return In Dollar General?

Within 30 days of shipping, you can return any item to Dollar General. But there are a few exceptions also. Dollar General doesn’t accept the following product’s return.

• Food items
• Cigarette or tobacco products
• Items classified as hazardous materials
• Alcoholic Beverage exchange is impossible; only its refunds will be given
• Propane cylinders (Defective propane cylinder’s exchange can be made)

Note: Following the USDA regulations, you must return the EBT/SNAP-eligible items

Can You Return Or Exchange Items In Dollar General Without A Receipt?

If you want the guaranteed refund, you must show the receipt to Dollar General for your return item. A payment receipt is proof of product purchase.

Therefore, providing or showing the receipt to get the refund is mandatory. Without a receipt, the company will fail to make payment to you following your original payment method.

What Happened If I Lose My Receipt?

Hope you won’t lose this important document. But unfortunately, if it still happens, you can return the item to the Dollar General store.

How Long Does It Take To Get A Refund From Dollar General?

Once Dollar General receives the returned order, then within 30 days, you can expect a refund from them. They will refund you in the same payment form you originally made to purchase the product.

Dollar General will cover the return shipping cost if you return the item for shipping errors or manufacturing defects. However, registered or digital refunds with a receipt for the product in its original packaging are given within the purchase date of 90 days.

Tips For Successful Returns In Dollar General

If you are struggling with how to return the item successfully to get a full refund, you can follow the tips below:

• Without a receipt, a refund is impossible, so safely store the receipt
• Send the item to the company in its original packaging
• Include all parts, paperwork, and accessories with the item
• Return the item in good condition even if you used it once
• Ensure you have the return authorization number

Dollar General Contact Information

Dollar General’s mailing address is Dollar General Corporation, 100 Mission Ridge, Goodlettsville, Tennessee 37072. For product return-related inquiries, call 1 – 800 – 678 – 9258.

FAQs

Does Dollar General allow returns?

Yes! Upon your dissatisfaction about a product, Dollar General allows you to return it. From the delivery date, within 30 days, you can return the product and get the purchase price’s full refund.

How long does a Dollar General refund take?

Usually, Dollar General refunds the returned item within 30 days of receiving the product. If everything remains ok, the company will receive your returned item and refund it ASAP.

Can you return items at Dollar General without a receipt?

Even if your receipt is missing or you lose it, don’t worry; your hope is not lost. Dollar General won’t refund you for the returned item without a receipt. But you can get store credit or exchange an item of less or equal value. Without a receipt, cashback is impossible.

Final Thoughts

Following the Dollar General Return Policy, making a return isn’t complicated. To successfully return an item, you must follow a few basic rules. Remember that the employees of Dollar General will simply follow the store’s return policy.

So if they don’t accept your damaged or late product’s return or an item that isn’t in original condition, that isn’t their fault. Remain polite and calm, and most importantly, try to return the product within the time limit in the item’s original packaging with a receipt.

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