HomeGoods Return Policy | 13 Things To Know

HomeGoods offers a wide selection of merchandise at affordable prices. After purchasing a HomeGoods product, you can return it if you think it doesn’t match your taste.

The HomeGoods return policy stipulates that usually, you have 30 days to return items for in-store purchases. And you will get 40 days to return products if you purchase them online.

HomeGoods won’t accept the item’s return if it is worn, used, or unsellable. With the receipt, you will get a refund for your returned item. But without the purchasing slip, you will get the merchandise credit.

Now, go through this comprehensive guide and familiarize yourself with HomeGood’s return policy for a smoother return process.

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HomeGoods Return Policy Overview

If you are not satisfied with the HomeGoods product purchased in stores, you can return it to the company within 30 days of the product buying date. You must return your item accompanied by the register receipt for a refund or exchange in the tender’s original form.

If you purchase the HomeGoods item online, you can return it within 40 days of your order date. You must return the item with a receipt or shipping confirmation email. And then soon you will receive the refund.

13 Things To Know About HomeGoods Return Policy

The Following things you must know before you return a product. This will make your confusion clear.

1. Learn The Standard Return Policy

You can freely return items in the HomeGoods store, and returns are so easy by mail. In case of online purchase, you can return the item within the order date’s 40 days. First off, check whether the returned item is eligible or not.

Some products are subject to return restrictions or may be of final sale. The product’s eligibility information will be found on the receipt’s return column and the product description page. If you either return by mail or in store, you must review your preferred method’s specific terms.

2. Understand The Damaged Or Defective Item Return Policy

HomeGoods won’t accept worn, used or unsellable condition merchandise for refund, exchange or merchandise credit. If you return the worn-out, washed or altered item, the company won’t accept it. And you won’t get a refund.

3. Know Different Product’s Return Policy

You can return any item purchased from HomeGoods. That means all their merchandise is eligible for their return policy. But the product bought from sales or special promotional offers is not eligible to return or exchange.

Products Category	Product Condition	Return Policy
All Merchandise	Unused, new and tags intact	Within 30 days (In–store)Within 40 days (Online)
Intimate Apparel & Swimwear	New, intact tickets and unused	Within 30 days (In–store)Within 40 days (Online)

4. Kept The Receipt to Return Or Exchange Item

HomeGoods accept return items with either the shipping confirmation email or receipt. A receipt is the packing slip that you receive with your product. So keep it secure.

If your product receipt becomes lost or missing, you can also return the product. In this case, you must provide your name, address, valid government-issued photo I.D., and signature.

5. Understand HomeGoods Exchange Policy

If you want to exchange your purchased product for any reason, you must know the following things:

The item exchange window is 30 days
HomeGoods won’t accept used items for exchange
The product is eligible to exchange as long as it is in a new, unused and sellable condition
Due to the company’s ever-changing inventory, online orders exchanges are unavailable

6. Know The Gift Card Return Rules

HomeGoods Gift Cards are ineligible for returns. So, you can’t expect a refund for it.

7. Can You Return HomeGoods Items to Marshalls, T.J.Maxx Or Other Sister Brands

If you purchase an item from the HomeGoods store, you must return it to a store of HomeGoods. According to the return policy, after purchasing a product from the store, you can’t return it to Marshalls, T.J.Maxx or the company’s other Sister Brands

8. What Happens If You Return Product Over 30 Days

Customers are HomeGood’s top priority. Therefore for their satisfaction, HomeGoods provide the item return facility even after 30 days. But if you return with a receipt over 30 days, you will receive only the merchandise credit.

Issuers impose merchandise credit, which can contain restrictions on transfers. In short, merchandise credit is subject to different terms and conditions.

9. Know The Return Policy Rules & Restrictions

Worn, used, altered or unsellable condition items will be unaccepted for refund or exchange
Merchandise credit is subject to different terms and conditions imposed by the issuer
You must properly attach the tickets on the intimate apparel and swimwear to return. Other restrictions can also apply
Depending on the refund verification systems, returns can be declined or limited
Non-receipted returns require a valid government-issued photo I.D., address, name and signature
Return policies are subject to state, local and federal restrictions

10. Issuance Of Refunds

After returning the product, HomeGoods will credit the refund to your account in your payment’s original form or merchandise credit. All refunds will be credited as follows:

With a receipt, shipping confirmation email or packing slip within your order date’s 40 days, you will receive the charge credit or cash refund.
You will receive the merchandise credit with a shipping confirmation email or receipt of more than 40 days.
HomeGoods will give you a merchandise credit without a receipt, shipping confirmation email, or packing slip.
HomeGoods will refund the shipping and handling fees if the returned item is defective. Otherwise, it is non-refundable.
You will receive the merchandise credit with a gift receipt.
If you return an item that is entirely or partly purchased with the HomeGoods Gift Card, you will receive the merchandise credit after returning them. At any HomeGoods location, you can redeem this credit.

11. Understand In Store Issued Merchandise Credit Terms

The issuer imposes terms and conditions on merchandise credits, including transfer restrictions. For the non-receipted products, HomeGoods asked for your name, address, and government-issued photo I.D. and signature. And all these may be needed for the merchandise credit’s use.

Your photo I.D.’s name must match the printed name on the merchandise credit. Otherwise, you won’t be able to use the merchandise credit.

12. Learn Whether You Can Exchange an Item Instead Of Returning It

Yes! Instead of returning an item, you can exchange it within 30 days. The exchange policy is the same as the return.

13. Understand HomeGoods Return Policy Exceptions

You can’t return items online that you bought from the store
If your returned item value is more than $1000, it is not acceptable for in-store return
Long occasion gowns or handbags over $499.99 is ineligible for in-store return

How To Initiate A Return In HomeGoods?

i. Returning Item In Store

HomeGoods accept in-store returns within your order date’s 30 days. First, ensure your product is eligible to return in-store. Then either with your receipt or packing slip, bring your item to your nearest Store Location.

For an in-store return, your signature is needed. Contact the store’s employee and tell him that you want to return the item with appropriate reasons. Show him the receipt. If you don’t have the receipt, provide your name, address, photo I.D. and signature.

ii. Returning Items By Mail

HomeGoods will accept your return items by mail if they arrive at the warehouse within the order date’s 40 days. To easily return your item by mail, attach the receipt’s return shipping label. From your store credit or refund, the company will deduct $14.99 as the return shipping and handling fee.

You must include the receipt or shipping confirmation email on your return item’s package. Returns the item so that within the original order date’s 40 days, it arrives at the warehouse.

How Long Does It Take To Get A Refund From HomeGoods?

After receiving your returned products, HomeGoods will credit the amount to your account within 10 – 14 business days. Usually, the refund time can vary based on your billing cycle and bank.

For your eligible returns, HomeGoods also issues merchandise credits. The company will refund the return in-store in the payment’s original form or merchandise credit. Due to the bank processing, the refund may take a few days.

Tips For Successful Returns

Return the item maintaining all rules and restrictions
Keep the shipping confirmation email or receipt securely
Don’t use, alter or wash the product

HomeGoods Contact Information

HomeGoods is headquartered at 400 Cochituate Rd, Framingham, MA 01701, USA. For return or exchange-related inquiries, call +1 508 – 872 – 6522.

FAQ

How long do you have to return something to HomeGoods?

HomeGoods offers a 30-day money-back return policy. Within 30 days, you can back the product if you are dissatisfied with it. After returning the product, they will refund you the money.

Can you return HomeGoods without a receipt warning?

The company will refund you on a merchandise card if you don’t have the purchase proof like a receipt, packing slip or return barcode. During a year-long period, you can return items equivalent to up to $100.

Can you return something from HomeGoods to Marshalls?

You can return your HomeGoods products only to the HomeGoods store or by mail. It is not eligible to return to Marshalls, T.J. Maxx or any other sister brands.

Final Thoughts

The HomeGoods return policy allows you to return almost all the merchandise if it meets the correct criteria. The returned products must be unused, in sellable condition, and in their original packaging with the receipt or shipping confirmation mail.

You can return the item in-store or by mail. So you have a greater opportunity to return a product if you don’t like it.

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HomeGoods Return Policy | 13 Things To Know

HomeGoods Return Policy Overview