Vineyard Vines Return Policy [11 Things You Must Know]

Vineyard Vines stands out as an American clothing and accessory retailer. The brand caters to men, women, and children by offering a spectrum of high-end products, including ties, hats, belts, shirts, shorts, swimwear, and bags. Over the years, it has expanded its presence, changing into a network of retail stores and outlets scattered across the United States.

However, after purchasing a product from Vineyard Vines, if you are unsatisfied with its quality or want to change it for any other reason, you can do that. According to the Vineyard Vines return policy, you can send your purchased product back within 30 days of purchasing.

The return policy differs based on where you purchased it, like from a store or online. So, in this guide, we will disclose all the details of Vineyard Vines’s return and exchange policy. So, keep reading!

Table of Contents

1. Vineyard Vines Return Policy Overview

You can return items that are new, unused, and with tags still attached, within 30 days of purchase. Vineyard Vines accepts returns only for products bought at their stores or websites.

However, there are some exceptional rules of return as well. Swimwear returns are valid only with the hygienic liner intact. So, the company requests the customers to try on underwear and swimwear over their own.

Anyway, the company can’t accept returns or exchanges for personalized, monogrammed, altered, or customized products. Moreover, they don’t refund original shipping charges for correctly shipped orders. In short, Vineyard Vines’s return policy includes the following:

Products over a year old may be returned at the company’s discretion.
The company will confirm your purchase with a receipt or through your Vineyard Vines account.
Items from Mashpee, MA; Morrisville, NC; and Arlington, VA, can only go back to those locations.

2. How Do You Initiate a Return at Vineyard Vines?

To initiate a return, follow the details below:

For Items Bought with Cash In-Store

If you return items bought with cash from their retail store to their online fulfillment center with the original receipt or packing slip, they’ll refund you with a gift card. But, the company’s retail locations refund purchases in the original payment form.

At Outlet Locations

You can return outlet purchases within 30 days for a refund, exchange, or merchandise credit.
Returns must have the original receipt and be in their original condition.
You can’t return, refund, exchange, or credit the clearance or final sale items from outlets.
Moreover, you can’t return the outlet purchases to retail stores or their online fulfillment center.

Warehouse and Sample Sales

You can’t return or exchange the items bought from Whalehouse or Sample Sales; they are FINAL SALE.

However, most locations accept returns of online orders, except for Mashpee, MA, Birmingham, AL, Memphis, and Nashville, TN, and outlet locations.

3. Vineyard Vines International Return Policy Overview

According to the Vineyard Vines international return policy, you must return the products within 180 days of purchase. They credit the return amount to you in your original currency and exchange rate for international orders.

European Union customers can cancel a purchase within 7 days of the transaction. Borderfree will refund the cost of the product and any extra fees paid. However, the customer may pay for return shipping. Borderfree will reimburse within 30 days.

4. Can You Return Damaged Or Defective Items to Vineyard Vines?

Vineyard Vines considers items faulty if they’re not of standard quality or as described. Remember, if your items are damaged through normal wear, accidents, or misuse, the company won’t consider them faulty. As a result, you will be able to return the product.

5. Can You Return A Gift To Vineyard Vines?

Yes, you can. The company would be happy to assist with your gift return. If you return the gift item with the gift receipt, it will be eligible for a return, exchange, refund, or merchandise credit.

However, do you want to exchange a gift or a store purchase? Then, you must fill out their online form on the Vineyard Vines website. Remember, if your new exchange is less valuable than your returned items, they’ll refund the difference as per their return policy. If it’s more valuable, provide your contact details in the form so they can discuss payment.

6. Can You Exchange An Item In Vineyard Vines Instead Of Returning It?

Yes, Vineyard Vines allows you to exchange an item instead of returning it. For an exchange, you must place a new order online. Once the company receives your return, they’ll refund the original payment method.

7. Vineyard Vines Exchange Policy

To swap or exchange your product for a new one, call 800-892-4982. They’ll quickly send out your new items! However, they will charge you for the new merchandise (don’t worry; shipping is free). And they’ll credit you for your original purchase as soon as they get your return.

However, you can exchange an item at Vineyard Vines by mail in the following ways:

Mark the items you’re returning on the front of the receipt.
Tell them why you’re returning the items (check the reasons).
In the exchange form, list the new items you want.
If you’re returning a gift, fill in your contact info.
The company will refund the difference if your exchange is worth less than the returned items.
If it’s worth more, include your contact details for payment arrangements.
Keep the label, exchange form, and any receipts safe.
Note your tracking number to keep tabs on your shipment.

Note: Customized item sales are final and can’t be exchanged.

8. Can You Return Or Exchange Items In Vineyard Vines Without A Receipt?

Your receipt or order number helps the company find your purchase. You can still return or exchange your purchased product in Vineyard Vines without a receipt

But in this case, you must provide more information, which might take longer to process your return. However, to return to stores, you must have a receipt.

9. How Long May You Need To Make A Return In Vineyard Vines?

Vineyard Vines requires up to 60 business days to handle your returns and exchanges once they arrive at the company’s warehouse. If you’re in a hurry to get your exchange, the authority suggests buying your new items directly from the website.

Then, return the items you don’t want or the incorrect ones for a refund. Use the prepaid return label you can create here for this. To qualify for a quick exchange, you need to be the person who originally bought the item. However, the company only issues refunds to the same payment method used for the purchase.

Final Sale Items

You can’t return, exchange, refund, or credit the item bought from 50% off Whale of Sale, Clearance, Outlet, Final Sale, and Customized Items. Items from the 50% off Whale of a Sale are final and can’t be returned.

10. How Long Does It Take To Get A Refund From Vineyard Vines?

For full-price items with a receipt:

Return within 60 days: Full refund or merchandise credit
After 60 days: Merchandise credit of purchase value
After 90 days: Merchandise credit of the last retail value

For sale items with a receipt:

Within 30 days: Full refund or merchandise credit
After 30 days: Merchandise credit of purchase value
After 60 days: Merchandise credit of last retail value

Without a receipt, they’ll process returns and credit merchandise for the last retail value.

11. Do Vineyard Vines Accept Frequent Return Activity?

Undoubtedly, Vineyard Vines has a generous return policy. However, they may refuse returns from customers who frequently return items or return in bulk.

Tips For Successful Returns

To make a successful return, follow the easy tips below:

Before you start the return process, make sure your item is eligible.
You can mail it back using Vineyard Vines’ prepaid return label or return it directly to a store if that’s more convenient.
If you’re mailing your return, complete the return form carefully. Be clear about why you’re returning the item and what you want in exchange, if applicable.
Whether returning by mail or in person, ensure the item is packed securely.
Processing returns can take up to 60 business days from reaching the warehouse. Plan accordingly, especially if you need a quick exchange.
Always keep a copy of your receipt or order number. This speeds up the process and ensures you get the correct refund or exchange.

Vineyard Vines’ Contact Information

Vineyard Vines is headquartered at 181 Harbor Drive, Stamford, CT 06902, USA. If you have any inquiries about the Vineyard Vines products or their return policy, call them at 800 – 892 – 4982.

FAQ

Do Vineyard Vines have free returns?

If, within 14 days of purchase, you use the enclosed prepaid return shipping label, then return shipping is free. But if you use the enclosed return shipping label after purchase of 14 days, there is a shipping & handling fee of $6.95.

Is Vineyard Vines a fancy brand?

Vineyard Vines is an understandable and aspirational brand, but it’s not fancy. But for a swath of people, this brand can be potentially unaffordable.

Which country brand is Vineyard Vines?

Vineyard Vines is a privately held and highly successful American clothing and accessory retailer brand. It was founded in 1998.

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Vineyard Vines Return Policy [11 Things You Must Know]

1. Vineyard Vines Return Policy Overview